Policies and Procedures

Appointments


To ensure you receive the appropriate service, and as a courtesy to those that come after you, we greatly
appreciate you being on time for your appointments. Please arrive 15 minutes early for your first appointment so you can complete your personal profile. We welcome walk-ins but recommend reserving future appointments with us in advance, so we can guarantee your preferred date and time.

Cancellations/ Late Arrivals/ No-Shows

Cancellations 

Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment that was booked weeks ago. Although we understand life happens, please provide a 48 hour cancellation notice for any appointment you have scheduled with us. Failure to do so may result in a fee. 

As a courtesy we call and email to confirm your service two days prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the no-show fee. 

Late Arrivals

We make every effort to maintain time commitments and we request that you extend the same courtesy to us.  We understand that special circumstances can arise which may cause you to run a few minutes behind.  Depending on the service you've reserved for that day and the timing required; if you are more than 15 minutes late for an appointment we may not be able to fulfill your entire service request.  In some cases we may ask you to reschedule in order to provide prompt service to our next guest.

No Shows

1st Time - It’s on us! Don’t worry, we all get busy and forget.

2nd Time - 50% due. We hate you missed your appointment, as a favor we will only charge you half.

3rd Time - 100% due. We miss you! But our stylists have been waiting.

Children

We do offer hair services to children. However, if the child is showing discomfort, we may not be able to complete the service that day. It can become a risk to your child and to our staff members. No Children under the age of 12 are to be left unattended. Teenagers 16 and older are invited to receive spa services with a parent's or guardian's approval and appropriate paperwork.