Policies and Procedures

Appointments


To ensure you receive the appropriate service, and as a courtesy to those that come after you, we greatly
appreciate you being on time for your appointments. Please arrive 15 minutes early for your first appointment so you can complete your personal profile. We welcome walk-ins but recommend reserving future appointments with us in advance, so we can guarantee your preferred date and time.

Cancellations


To avoid a possible charge, we ask that you please notify us at least 48 hours in advance if you are unable to make your scheduled appointment time. When you schedule any of these services: Keratin Smoothing Treatments, Express Keratin Smoothing treatment, Wedding hair, or makeup services we will require a credit cardhold to reserve your appointment. These special services require planning, advance preparation, and extensive time to perform; we, therefore, require a 48-hour cancellation notice. If you fail to notify us, we will charge 50% of the fee for notices less than 48 hours, and 100% for cancellations of 24 hours or less.

Children


We do offer hair services to children. However, if the child is showing discomfort, we may not be able to complete the service that day. It can become a risk to your child and to our staff members. No Children under the age of 12 are to be left unattended. Teenagers 16 and older are invited to receive spa services with a parent's or guardian's approval and appropriate paperwork.